Shipping policy
Effective: May 15th, 2025
Thank you for shopping with Celestial Skincare. We strive to provide fast and reliable shipping for all our customers. Please read our Shipping Policy carefully to understand how we handle the shipping of your orders.
Where do we ship?
Celestial Skincare currently ships to European Union member countries, United Kingdom and the United States of America.
Can I change the delivery address?
- Once an order has been placed, we are unable to make any changes. This includes amending the delivery address, shipping method, or removing items from the order.
- If you do need to change your address, you can do it by notifying the courier who will contact you on the day of the delivery to coordinate the address and time of arrival.
Shipping Methods and Delivery Times
The shipping options and delivery times for your order will be displayed during the checkout process. This allows you to choose the most suitable shipping method based on your location and preferences.
Please note: Business days are Monday to Friday, excluding public holidays.
Shipping Costs
We offer standard shipping on all orders! During checkout, you'll see any additional shipping options and their costs before you confirm your purchase.
Order Processing Times
All orders are processed and shipped Monday through Friday, excluding public holidays. Orders placed after 17:00 on weekdays or on weekends will be processed the following business day.
Please allow 2 business days for order processing before your items are shipped.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number (if applicable) so you can track the status of your shipment. You can also check the status of your order by logging into your account on our website.
If you haven't received your tracking information or have questions about your order, please feel free to contact us at hello@celestialskin.care.
Shipping Restrictions
- Address Accuracy. Please ensure that the shipping address you provide is accurate. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information.
- PO Box Addresses. We do not currently ship to PO Box addresses. Please provide a valid street address for your orders.
- Remote Locations. In some cases, remote or hard-to-reach locations may incur additional shipping charges. If this applies to your order, we will contact you with updated shipping costs or advise you if the shipping can be completed or not.
Customs and Duties (For International Orders)
For international shipments, customs fees, import duties, and taxes may apply, depending on the country of delivery. These charges are the responsibility of the customer and are not included in the shipping cost.
Please check with your local customs office for information on applicable customs fees, duties, and taxes before placing your order. Unfortunately, we cannot predict or cover these additional costs.
Lost or unclaimed packages
Please note that Celestial Skincare accepts no responsibility for lost or unclaimed packages. Online tracking is available to you and is sent to you via email once your order is shipped.
It is your responsibility to track the item via the tracking link in the email. We urge customers to access their tracking code if there is a delay in tracking and/or receiving your order. If the wrong address information is inputted into the checkout page when an order is placed on the website, and as a result, a parcel is sent out then returned back to us, it is the customer’s responsibility to pay for the product to be re-sent to the correct address.
Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this policy periodically to stay informed of any changes.
Contact Us
If you have any questions or concerns about shipping, please feel free to contact us:
Celestial Group KFT
Celestial Skincare
hello@celestialskin.care